{"id":1431,"date":"2019-03-06T12:19:03","date_gmt":"2019-03-06T12:19:03","guid":{"rendered":"https:\/\/sacnc.prodigitec.co.za\/?page_id=1431"},"modified":"2024-02-13T17:49:57","modified_gmt":"2024-02-13T17:49:57","slug":"appeal-form","status":"publish","type":"page","link":"https:\/\/sacnc.co.za\/?page_id=1431","title":{"rendered":"Complaint and Appeal Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1431\" class=\"elementor elementor-1431\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d8dcdd3 e-flex e-con-boxed e-con e-parent\" data-id=\"2d8dcdd3\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4134d9e elementor-widget elementor-widget-text-editor\" data-id=\"4134d9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div data-colibri-id=\"1306-c1\" class=\"style-839 style-local-1306-c1 position-relative\">\r\n  <!---->\r\n  <div data-colibri-component=\"section\" data-colibri-id=\"1306-c2\" id=\"about\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-893 style-local-1306-c2 position-relative\">\r\n    <!---->\r\n    <!---->\r\n    <div class=\"h-section-grid-container h-section-boxed-container\">\r\n      <!---->\r\n      <div data-colibri-id=\"1306-c3\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-894 style-local-1306-c3 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-895-outer style-local-1306-c4-outer\">\r\n            <div data-colibri-id=\"1306-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-895 style-local-1306-c4 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c5\" class=\"h-global-transition-all h-heading style-896 style-local-1306-c5 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-896 style-local-1306-c5\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">1. Organisational background<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c7\" class=\"h-text h-text-component style-898 style-local-1306-c7 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of appeals while neutralizing tendencies that may prevent\r\n                      objectivity in the provision of certification activities in order to deliver certification outcomes that provide confidence.<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-899-outer style-local-1306-c8-outer\">\r\n            <div data-colibri-id=\"1306-c8\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-899 style-local-1306-c8 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\r\n                <!---->\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div data-colibri-component=\"section\" data-colibri-id=\"1306-c9\" id=\"about-2\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-900 style-local-1306-c9 position-relative\">\r\n    <!---->\r\n    <!---->\r\n    <div class=\"h-section-grid-container h-section-boxed-container\">\r\n      <!---->\r\n      <div data-colibri-id=\"1306-c10\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-901 style-local-1306-c10 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-914-outer style-local-1306-c23-outer\">\r\n            <div data-colibri-id=\"1306-c23\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-914 style-local-1306-c23 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c19\" class=\"h-global-transition-all h-heading style-910 style-local-1306-c19 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-910 style-local-1306-c19\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">2. Scope and purpose<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c39\" class=\"h-text h-text-component style-912 style-local-1306-c39 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>The procedure covers the mechanisms of handling of Appeals in the SAC&amp;C provision of certification services<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c45\" class=\"h-global-transition-all h-heading style-918 style-local-1306-c45 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-918 style-local-1306-c45\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">2.1 Applicability<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c29\" class=\"h-text h-text-component style-920 style-local-1306-c29 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>This procedure is applicable within the function and service of SAC&amp;C<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-923-outer style-local-1306-c32-outer\">\r\n            <div data-colibri-id=\"1306-c32\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-923 style-local-1306-c32 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c49\" class=\"h-global-transition-all h-heading style-936 style-local-1306-c49 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-936 style-local-1306-c49\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">3. Normative reference<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c51\" class=\"h-text h-text-component style-938 style-local-1306-c51 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>Parting using this document shall apply the most recent edition of the documents listed as follows:<\/p>\r\n                    <ul>\r\n                      <li>Applicable IAF Mandatory documents<\/li>\r\n                      <li>Applicable ISO standards<\/li>\r\n                    <\/ul>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c56\" class=\"h-global-transition-all h-heading style-943 style-local-1306-c56 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-943 style-local-1306-c56\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">3.1 Abbreviations<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c58\" class=\"h-text h-text-component style-945 style-local-1306-c58 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <ul>\r\n                      <li>SAC&amp;C: South African Compliance and Certification (PTY) LTD<\/li>\r\n                    <\/ul>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c90\" class=\"h-global-transition-all h-heading style-950 style-local-1306-c90 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-950 style-local-1306-c90\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">3.2 Definitions<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c93\" class=\"h-text h-text-component style-952 style-local-1306-c93 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>All the parties using this document shall refer to ISO 17021-1:2015 standard<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div data-colibri-component=\"section\" data-colibri-id=\"1306-c67\" id=\"about-6\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-954 style-local-1306-c67 position-relative\">\r\n    <!---->\r\n    <!---->\r\n    <div class=\"h-section-grid-container h-section-boxed-container\">\r\n      <!---->\r\n      <div data-colibri-id=\"1306-c68\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-955 style-local-1306-c68 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-956-outer style-local-1306-c69-outer\">\r\n            <div data-colibri-id=\"1306-c69\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-956 style-local-1306-c69 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c70\" class=\"h-global-transition-all h-heading style-957 style-local-1306-c70 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-957 style-local-1306-c70\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">4. The Appeal Process<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c72\" class=\"h-text h-text-component style-959 style-local-1306-c72 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>If a client disagrees with any non-conformance raised and\/or the conclusion of the audit they can notify South African Compliance and Certification that they would like to appeal either via email whereby the appeal form will be sent\r\n                      to the client for completion and return or the client can complete the electronic form supplied on the website.<\/p>\r\n                    <p>&nbsp;On receiving an appeal, the client is contacted via e-mail to confirm receipt of the appeal and obtain any further information (if required). A reference number is allocated from the Electronic Appeals Register. When the completed\r\n                      appeal form is received, an independent committee is set-up (This independent committee will comprise of at least Lead Auditor who have had no dealing with the company). The relevant Lead Auditor is notified and requested to submit\r\n                      input.<\/p>\r\n                    <p>&nbsp;A review of the appeal and relevant documentation is conducted, and a decision is made.<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-960-outer style-local-1306-c73-outer\">\r\n            <div data-colibri-id=\"1306-c73\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-960 style-local-1306-c73 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\r\n                <!---->\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div data-colibri-component=\"section\" data-colibri-id=\"1306-c94\" id=\"about-3\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-979 style-local-1306-c94 position-relative\">\r\n    <!---->\r\n    <!---->\r\n    <div class=\"h-section-grid-container h-section-boxed-container\">\r\n      <!---->\r\n      <div data-colibri-id=\"1306-c95\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-980 style-local-1306-c95 position-relative\">\r\n        <!---->\r\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\r\n          <!---->\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-986-outer style-local-1306-c101-outer\">\r\n            <div data-colibri-id=\"1306-c101\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-986 style-local-1306-c101 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c98\" class=\"h-global-transition-all h-heading style-983 style-local-1306-c98 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-983 style-local-1306-c98\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">5. Reviewing of the decision<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c100\" class=\"h-text h-text-component style-985 style-local-1306-c100 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>The quality manager is the responsible person to review the decision made on the appeal and approve the decision. After the decision is approved, the quality manager shall communicate to the client regarding the decision taken on the\r\n                      appeal<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-987-outer style-local-1306-c102-outer\">\r\n            <div data-colibri-id=\"1306-c102\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-987 style-local-1306-c102 position-relative\">\r\n              <!---->\r\n              <!---->\r\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\r\n                <!---->\r\n                <div data-colibri-id=\"1306-c107\" class=\"h-global-transition-all h-heading style-992 style-local-1306-c107 position-relative h-element\">\r\n                  <!---->\r\n                  <div class=\"h-heading__outer style-992 style-local-1306-c107\">\r\n                    <!---->\r\n                    <!---->\r\n                    <h5 class=\"\">6. Certification Appeal Procedure<\/h5>\r\n                  <\/div>\r\n                <\/div>\r\n                <div data-colibri-id=\"1306-c112\" class=\"h-text h-text-component style-994 style-local-1306-c112 position-relative h-element\">\r\n                  <!---->\r\n                  <!---->\r\n                  <div class=\"\">\r\n                    <p>Notification is given to both client and Lead Auditor. This notification will include details of corrective action to be taken by South African Compliance and Certification, where applicable. Notification will include details of corrective\r\n                      action to be taken, where applicable. The period for corrective action shall not exceed 20 working days. Where applicable, Corrective Action is implemented and verified as effective, and the Appeal Register completed. The quality\r\n                      manager shall inform the client of the progress via telephone or emails weekly.<\/p>\r\n                  <\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-6754e48 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6754e48\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20dd7eea\" data-id=\"20dd7eea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33b8c6ad elementor-widget elementor-widget-eli-logo\" data-id=\"33b8c6ad\" data-element_type=\"widget\" data-widget_type=\"eli-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"widget-eli eli-logo\" id=\"eli_867747501\">\r\n    <div class=\"eli_container\">\r\n                    <a href=\"https:\/\/sacnc.co.za\/\"  class=\"custom-logo-link\">\r\n                <img decoding=\"async\" src=\"https:\/\/sacnc.prodigitec.co.za\/wp-content\/uploads\/2024\/02\/logoW.png\" alt=\"South African Compliance &amp; Certification\">\r\n            <\/a>\r\n            <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f8d63f elementor-widget elementor-widget-text-editor\" data-id=\"53f8d63f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 10pt; line-height: 125%;\">South African Compliance and Certification is a proudly South African\norganisation that provide compliance and certification services.<\/span><br><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f12c825 elementor-list-item-link-inline elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"7f12c825\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/sacnc.co.za\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:27677502841\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+27 67 750 2841<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@sacnc.co.za\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@sacnc.co.za<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1046e750\" data-id=\"1046e750\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71feb628 elementor-widget elementor-widget-heading\" data-id=\"71feb628\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Recent Clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3ace512c\" data-id=\"3ace512c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5db16a69 elementor-widget elementor-widget-heading\" data-id=\"5db16a69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies & Procedures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e52c9eb elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7e52c9eb\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1306\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Appeal Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1355\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Complaint  Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1431\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaint & Appeal Form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1434\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Process Flow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1386\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suspension & Withdrawal Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1403\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1413\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Management Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-2044e090 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2044e090\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1891c2ca\" data-id=\"1891c2ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b348d70 elementor-widget elementor-widget-heading\" data-id=\"1b348d70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Copyright \u00a9 2024 South African Compliance & Certification<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-433e3140\" data-id=\"433e3140\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3644743c elementor-widget elementor-widget-heading\" data-id=\"3644743c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/www.prodigitec.co.za\" target=\"_blank\">Site by Prodigitec<\/a><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Organisational background The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of appeals while neutralizing tendencies that may prevent objectivity in the provision of certification activities in order to deliver certification outcomes that provide confidence. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1431","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1431"}],"version-history":[{"count":8,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1431\/revisions"}],"predecessor-version":[{"id":1673,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1431\/revisions\/1673"}],"wp:attachment":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}