{"id":1413,"date":"2019-03-06T12:19:03","date_gmt":"2019-03-06T12:19:03","guid":{"rendered":"https:\/\/sacnc.prodigitec.co.za\/?page_id=1413"},"modified":"2024-02-13T17:53:51","modified_gmt":"2024-02-13T17:53:51","slug":"complaint-3","status":"publish","type":"page","link":"https:\/\/sacnc.co.za\/?page_id=1413","title":{"rendered":"Impartiality Management Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1413\" class=\"elementor elementor-1413\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42372c08 e-con-full e-flex e-con e-parent\" data-id=\"42372c08\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3107a236 elementor-widget elementor-widget-text-editor\" data-id=\"3107a236\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div data-colibri-id=\"1413-c1\" class=\"style-1142 style-local-1413-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1413-c2\" id=\"about\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1143 style-local-1413-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1413-c3\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1144 style-local-1413-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1145-outer style-local-1413-c4-outer\">\n            <div data-colibri-id=\"1413-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-1145 style-local-1413-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c5\" class=\"h-global-transition-all h-heading style-1146 style-local-1413-c5 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1146 style-local-1413-c5\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">1. Background<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c6\" class=\"h-text h-text-component style-1147 style-local-1413-c6 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of Complaints while neutralizing tendencies that may prevent\n                      objectivity in the provision of certification activities to deliver certification outcomes that provide confidence.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1148-outer style-local-1413-c7-outer\">\n            <div data-colibri-id=\"1413-c7\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1148 style-local-1413-c7 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1413-c8\" id=\"about-2\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1149 style-local-1413-c8 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1413-c9\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1150 style-local-1413-c9 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1151-outer style-local-1413-c10-outer\">\n            <div data-colibri-id=\"1413-c10\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1151 style-local-1413-c10 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c11\" class=\"h-global-transition-all h-heading style-1152 style-local-1413-c11 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1152 style-local-1413-c11\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2. Scope and purpose<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c12\" class=\"h-text h-text-component style-1153 style-local-1413-c12 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>The procedure covers the mechanisms of handling of Appeals in the SAC&amp;C provision of certification services<\/p>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c13\" class=\"h-global-transition-all h-heading style-1154 style-local-1413-c13 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1154 style-local-1413-c13\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2.1 Applicability<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c14\" class=\"h-text h-text-component style-1155 style-local-1413-c14 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>This procedure is applicable within the function and service of SAC&amp;C<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1156-outer style-local-1413-c15-outer\">\n            <div data-colibri-id=\"1413-c15\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1156 style-local-1413-c15 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c16\" class=\"h-global-transition-all h-heading style-1157 style-local-1413-c16 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1157 style-local-1413-c16\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3. Normative reference<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c17\" class=\"h-text h-text-component style-1158 style-local-1413-c17 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Parting using this document shall apply the most recent edition of the documents listed as follows:<\/p>\n                    <ul>\n                      <li>QMS\/QM-01 document<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c18\" class=\"h-global-transition-all h-heading style-1159 style-local-1413-c18 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1159 style-local-1413-c18\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.1 Abbreviations<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c19\" class=\"h-text h-text-component style-1160 style-local-1413-c19 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <ul>\n                      <li>SAC&amp;C: South African Compliance and Certification (PTY) LTD<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c20\" class=\"h-global-transition-all h-heading style-1161 style-local-1413-c20 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1161 style-local-1413-c20\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.2 Definitions<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c21\" class=\"h-text h-text-component style-1162 style-local-1413-c21 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>All the parties using this document shall refer to ISO 17021-1:2015 standard<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1413-c22\" id=\"about-6\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1163 style-local-1413-c22 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1413-c23\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1164 style-local-1413-c23 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1165-outer style-local-1413-c24-outer\">\n            <div data-colibri-id=\"1413-c24\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1165 style-local-1413-c24 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c25\" class=\"h-global-transition-all h-heading style-1166 style-local-1413-c25 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1166 style-local-1413-c25\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4. Impartiality Management<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c44\" class=\"h-text h-text-component style-1185 style-local-1413-c44 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>The following address the action that the SAC&amp;C shall take to respond to any threats to its impartiality arising from the actions of other people or organization.<\/p>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c26\" class=\"h-global-transition-all h-heading style-1167 style-local-1413-c26 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1167 style-local-1413-c26\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.1 Risk management<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c27\" class=\"h-text h-text-component style-1168 style-local-1413-c27 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Risk has an impact on the SAC&amp;C impartiality management and therefore shall be managed as per the requirement of ISO\/IEC 17021-1:2015 standard. This shall be carried by implementing the risk management procedure unique number&nbsp;QMS\/RM-01.&nbsp;The\n                      risk identification will include the risk to impartiality.<\/p>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c42\" class=\"h-global-transition-all h-heading style-1183 style-local-1413-c42 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1183 style-local-1413-c42\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.2 Conflict of interests<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c79\" class=\"h-text h-text-component style-1192 style-local-1413-c79 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>For the organisation to identify, analyse and document the possibilities for conflict of interests arising from provision of certification including any conflicts arising from its relationships. SAC&amp;C have developed the following\n                      processes to manage the conflict of interest:<\/p>\n                    <p>4.2.1 Auditors initial declaration: Any auditor who apply for auditing shall declare any conflict on the application form.<\/p>\n                    <p>&nbsp;4.2.2 Other personnel including auditors: All the personnel shall complete the conflict-of-interest register.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1169-outer style-local-1413-c28-outer\">\n            <div data-colibri-id=\"1413-c28\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1169 style-local-1413-c28 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c111\" class=\"d-block style-1241 style-local-1413-c111 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-image__frame-container-outer\">\n                    <div class=\"h-image__frame-container\">\n                      <!---->\n                      <!---->\n                      <img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/sacnc.prodigitec.co.za\/wp-content\/uploads\/2024\/02\/cropped-105643264-1545422639126youngbusinesswoman.jpg\" class=\"wp-image-1424 style-1241-image style-local-1413-c111-image\" alt=\"\" srcset=\"https:\/\/sacnc.co.za\/wp-content\/uploads\/2024\/02\/cropped-105643264-1545422639126youngbusinesswoman.jpg 900w, https:\/\/sacnc.co.za\/wp-content\/uploads\/2024\/02\/cropped-105643264-1545422639126youngbusinesswoman-300x300.jpg 300w, https:\/\/sacnc.co.za\/wp-content\/uploads\/2024\/02\/cropped-105643264-1545422639126youngbusinesswoman-150x150.jpg 150w, https:\/\/sacnc.co.za\/wp-content\/uploads\/2024\/02\/cropped-105643264-1545422639126youngbusinesswoman-768x768.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\n                      <div class=\"h-image__frame h-hide-lg h-hide-md h-hide-sm style-1241-frameImage style-local-1413-c111-frameImage\"><\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1413-c31\" id=\"about-3\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1172 style-local-1413-c31 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1413-c32\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1173 style-local-1413-c32 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1174-outer style-local-1413-c33-outer\">\n            <div data-colibri-id=\"1413-c33\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1174 style-local-1413-c33 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c76\" class=\"h-global-transition-all h-heading style-1190 style-local-1413-c76 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1190 style-local-1413-c76\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.3 Impartiality Committee<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c106\" class=\"h-text h-text-component style-1199 style-local-1413-c106 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>SAC&amp;C will appoint the impartiality committee that shall assist with the following:<\/p>\n                    <ul>\n                      <li>Assist in developing the policies relating to impartiality of SAC&amp;C Certification activities<\/li>\n                      <li>Counteract any tendency on the part of SAC&amp;C Certification Department to allow commercial or other considerations to prevent the consistent objective provision of certification activities.<\/li>\n                      <li>Advise on matters affecting confidence in certification including openness and public perception.<\/li>\n                      <li>Conduct a review at least once annually of the impartiality of the evaluation and decision-making processes of the SAC&amp;C certification services.<\/li>\n                    <\/ul>\n                    <p>&nbsp;Other tasks or duties may be assigned to the committee provided these additional tasks or duties do not compromise its essential role of ensuring impartiality. Continuous monitoring shall be done by the Quality Manager while\n                      the periodic review shall be conducted by the Impartiality Committee at least once a year.<\/p>\n                    <p>4.3.1 Responsibilities and authorities of the committee<\/p>\n                    <ul>\n                      <li>Respect confidentiality requirements of the Certification Body<\/li>\n                      <li>Adequately represent key interests<\/li>\n                      <li>Access any information required to fulfil the functions.<\/li>\n                      <li>Take whatever independent action necessary while respecting the Certification Body\u2019s confidentiality requirements.<\/li>\n                    <\/ul>\n                    <p>&nbsp;4.3.2 The Composition (Membership)<\/p>\n                    <p>&nbsp;The Committee shall consist of at least the following members who shall be representatives of key interest groups including but not limited to:<\/p>\n                    <ul>\n                      <li>Industry trade organisation<\/li>\n                      <li>Consultant<\/li>\n                      <li>Technical expert<\/li>\n                      <li>Academics<\/li>\n                    <\/ul>\n                    <p>4.3.3 Meeting of impartiality committee<\/p>\n                    <p>&nbsp;The meeting shall be conducted at least once a year and the quality manager or director shall attend that meeting. The member of the committee shall elect the chairperson who will run the meeting and ensure proper communication\n                      between the certification body and the committee.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1413-c107\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1237 style-local-1413-c107 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1413-c108\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1238 style-local-1413-c108 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1239-outer style-local-1413-c109-outer\">\n            <div data-colibri-id=\"1413-c109\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1239 style-local-1413-c109 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c34\" class=\"h-global-transition-all h-heading style-1175 style-local-1413-c34 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1175 style-local-1413-c34\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.4 Confidentiality<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c35\" class=\"h-text h-text-component style-1176 style-local-1413-c35 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>All members of the SAC&amp;C are required to maintain confidentiality concerning SAC&amp;C and company matters discussed or obtained at CIC meetings. Members appointed shall declare any relationships or vested interest or potential\n                      conflicts of interest they have or have had (within the last two years) with any company on the SAC&amp;C certification scheme that could cause them to act in an impartial manner.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1240-outer style-local-1413-c110-outer\">\n            <div data-colibri-id=\"1413-c110\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1240 style-local-1413-c110 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1413-c37\" class=\"h-global-transition-all h-heading style-1178 style-local-1413-c37 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1178 style-local-1413-c37\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.5 Inappropriate statement by consultants regarding the certification process<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c38\" class=\"h-text h-text-component style-1179 style-local-1413-c38 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>As per the certification process, the applicant shall indicate any consultant used for its certification processes. Upon the review of applications from the clients, any client that uses the consultant shall have a meeting with the\n                      certification body to explain the certification processes. The meeting can be informal or via a telephone discussion. The following shall be covered:<\/p>\n                    <ul>\n                      <li>Certification process and its duration and cost involved in the certification processes. After the discussions, the client will be given the opportunity to accept or decline the certification.<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1413-c94\" class=\"h-text h-text-component style-1206 style-local-1413-c94 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Revision 4, Unique Number SACC\/IM-01, Effective Date 15 January 2022, Next Review 30 January 2024 (15 January 2022, Next Review 30 January 2024)<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-7dd0b923 elementor-section-stretched elementor-section-boxed 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fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@sacnc.co.za<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-68a9a9e1\" data-id=\"68a9a9e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52124c72 elementor-widget elementor-widget-heading\" data-id=\"52124c72\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Recent Clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3dc61d74\" data-id=\"3dc61d74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51155374 elementor-widget elementor-widget-heading\" data-id=\"51155374\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies & Procedures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-181e4a6d elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"181e4a6d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1306\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Appeal Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1355\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Complaint  Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1431\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaint & Appeal Form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1434\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Process Flow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1386\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suspension & Withdrawal Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1403\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1413\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Management Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-6569fae4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6569fae4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4136e762\" data-id=\"4136e762\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e3171dc elementor-widget elementor-widget-heading\" data-id=\"3e3171dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Copyright \u00a9 2024 South African Compliance & Certification<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75a5fda5\" data-id=\"75a5fda5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ee088fb elementor-widget elementor-widget-heading\" data-id=\"2ee088fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/www.prodigitec.co.za\" target=\"_blank\">Site by Prodigitec<\/a><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Background The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of Complaints while neutralizing tendencies that may prevent objectivity in the provision of certification activities to deliver certification outcomes that provide confidence. 2. Scope and purpose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1413","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1413"}],"version-history":[{"count":10,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1413\/revisions"}],"predecessor-version":[{"id":1682,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1413\/revisions\/1682"}],"wp:attachment":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}