{"id":1403,"date":"2019-03-06T12:19:03","date_gmt":"2019-03-06T12:19:03","guid":{"rendered":"https:\/\/sacnc.prodigitec.co.za\/?page_id=1403"},"modified":"2024-02-13T17:55:05","modified_gmt":"2024-02-13T17:55:05","slug":"complaint-2","status":"publish","type":"page","link":"https:\/\/sacnc.co.za\/?page_id=1403","title":{"rendered":"Impartiality Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1403\" class=\"elementor elementor-1403\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4e8705 e-con-full e-flex e-con e-parent\" data-id=\"6b4e8705\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15073cfa elementor-widget elementor-widget-text-editor\" data-id=\"15073cfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div data-colibri-id=\"1403-c1\" class=\"style-1102 style-local-1403-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1403-c2\" id=\"about\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1103 style-local-1403-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1403-c3\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1104 style-local-1403-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1105-outer style-local-1403-c4-outer\">\n            <div data-colibri-id=\"1403-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-1105 style-local-1403-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c5\" class=\"h-global-transition-all h-heading style-1106 style-local-1403-c5 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1106 style-local-1403-c5\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">The organizational Impartiality Policy<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c6\" class=\"h-text h-text-component style-1107 style-local-1403-c6 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>South African Compliance and Certification (SAC&amp;C) understand the impact and possible influence that can be exerted on it as the certification body or its personnel when carrying on its certification activities. The organization\n                      has taken a conscious decision to remain unbiased at all the times on their certification activities. This shall be displayed in all the organizational interaction before, during and after the certification process.<\/p>\n                    <p>&nbsp;To remain impartial, the organization strive to ensure that:<\/p>\n                    <ul>\n                      <li>All personnel shall disclose known relationship with client to manage impartiality or conflict of interest<\/li>\n                      <li>All the decision relating to the certification activities shall be carried out based on objectives evidence.<\/li>\n                      <li>Ensure that all management and staff are aware of the confidentiality agreements the organization have with the clients<\/li>\n                      <li>Continuously monitor and identify possible threats to our impartiality and guard against such threats<\/li>\n                      <li>Empower management staff to take immediate actions against any staff or client who act in a way that undermines impartiality<\/li>\n                      <li>All auditors shall at all times signed a confidentiality agreement for any audits that they undertake<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c41\" class=\"h-text h-text-component style-1113 style-local-1403-c41 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Revision 2, Unique Number SACC\/P-01, Effective Date 15 January 2022, Next Review 30 January 2024 (15 January 2022, Next Review 30 January 2024)<\/p>\n                    <p>\n                      <br>\n                    <\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1403-c39\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1140 style-local-1403-c39 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1141-outer style-local-1403-c40-outer\">\n            <div data-colibri-id=\"1403-c40\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1141 style-local-1403-c40 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1403-c8\" id=\"about-2\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1109 style-local-1403-c8 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1403-c9\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1110 style-local-1403-c9 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1111-outer style-local-1403-c10-outer\">\n            <div data-colibri-id=\"1403-c10\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1111 style-local-1403-c10 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c11\" class=\"h-global-transition-all h-heading style-1112 style-local-1403-c11 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1112 style-local-1403-c11\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2. Scope and purpose<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c13\" class=\"h-global-transition-all h-heading style-1114 style-local-1403-c13 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1114 style-local-1403-c13\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2.1 Applicability<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c14\" class=\"h-text h-text-component style-1115 style-local-1403-c14 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>This procedure is applicable within the function and service of SAC&amp;C<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1116-outer style-local-1403-c15-outer\">\n            <div data-colibri-id=\"1403-c15\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1116 style-local-1403-c15 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c16\" class=\"h-global-transition-all h-heading style-1117 style-local-1403-c16 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1117 style-local-1403-c16\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3. Normative reference<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c17\" class=\"h-text h-text-component style-1118 style-local-1403-c17 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Parting using this document shall apply the most recent edition of the documents listed as follows:<\/p>\n                    <ul>\n                      <li>Applicable IAF Mandatory documents<\/li>\n                      <li>Applicable ISO standards<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c18\" class=\"h-global-transition-all h-heading style-1119 style-local-1403-c18 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1119 style-local-1403-c18\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.1 Abbreviations<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c19\" class=\"h-text h-text-component style-1120 style-local-1403-c19 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <ul>\n                      <li>SAC&amp;C: South African Compliance and Certification (PTY) LTD<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c20\" class=\"h-global-transition-all h-heading style-1121 style-local-1403-c20 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1121 style-local-1403-c20\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.2 Definitions<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c21\" class=\"h-text h-text-component style-1122 style-local-1403-c21 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>All the parties using this document shall refer to ISO 17021-1:2015 standard<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1403-c22\" id=\"about-6\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1123 style-local-1403-c22 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1403-c23\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1124 style-local-1403-c23 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1125-outer style-local-1403-c24-outer\">\n            <div data-colibri-id=\"1403-c24\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1125 style-local-1403-c24 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c25\" class=\"h-global-transition-all h-heading style-1126 style-local-1403-c25 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1126 style-local-1403-c25\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4. The complaints handling process<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c26\" class=\"h-global-transition-all h-heading style-1127 style-local-1403-c26 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1127 style-local-1403-c26\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.1 Complaints received by organization against certified clients<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c27\" class=\"h-text h-text-component style-1128 style-local-1403-c27 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any valid complaint received by certification body about a certified client shall be referred to the certified client in question as deemed appropriate. Unless they formally consent to disclosure, the complainant shall be actively\n                      protected from disclosure by organisation. The certification body may give the client an opportunity to investigates and ensure that appropriate corrections and corrective actions are undertaken to resolve the complaint raised against\n                      them using their internal complaint handling procedure.<\/p>\n                    <p>&nbsp;The organisation may also conduct short notice or unannounced surveillance audits to follow up an investigation of a complaint. In which case, the audit team selection shall be done impartially and shall provide the complainant\n                      with results\/report of the complaint resolution.<\/p>\n                    <p>&nbsp;The organisation shall provide the complainant with results\/report of the complaint resolution. Any complaints received directly by the certified client shall be handled as per according to the procedure. Should they fail to\n                      resolve the complaint, the complainant may appeal to the organisation for action. Should the client fail to address the complaint to the satisfaction of the organisation within the agreed time action shall take place. The certified\n                      company shall keep records of complaints made known to it and take appropriate action with respect to the complaints and any deficiencies found in products\/services.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1129-outer style-local-1403-c28-outer\">\n            <div data-colibri-id=\"1403-c28\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1129 style-local-1403-c28 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c29\" class=\"h-global-transition-all h-heading style-1130 style-local-1403-c29 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1130 style-local-1403-c29\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.2 Complaints from users of SAC&amp;C certification services<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c30\" class=\"h-text h-text-component style-1131 style-local-1403-c30 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any person or organization may complain to organization about the operation of the certification activities and the service provided. Complaints may be submitted verbally by telephone or walk-in complainants or in writing to SAC&amp;C\n                      by hand, post mail, or e-mail.<\/p>\n                    <p>&nbsp;Any complaint however received shall be entered into form complaint register for tracking.<\/p>\n                    <p>&nbsp;The Manager shall examine the complaint to verify and confirm whether it is valid and relates to SAC&amp;C certification activities before it is addressed.<\/p>\n                    <p>&nbsp;The valid complaint shall be forwarded to the respective division or other responsible party who shall investigate, gather, and verify the necessary information to validate the complaint and progress it to a decision. The level\n                      of investigation shall be commensurate with the seriousness, frequency of occurrence, and severity of the complaint to obtain all the relevant facts<\/p>\n                    <p>&nbsp;The results of the investigation and the corrective action taken, together with any supporting evidence shall be recorded and submitted for verification that the complaint has been satisfactorily addressed.<\/p>\n                    <p>&nbsp;If the investigation so made indicate necessity to carry out corrective actions, appropriate root cause analysis shall be conducted, and corrective action undertaken to prevent recurrence of the same problem as per procedure\n                      control of nonconformance procedure.<\/p>\n                    <p>&nbsp;All complaints shall be investigated within one month. Invalid complaints shall be fed back to the complainant with justification while complaints relating to other functions of SAC&amp;C shall be forwarded to the concerned departments.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1403-c31\" id=\"about-3\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1132 style-local-1403-c31 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1403-c32\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1133 style-local-1403-c32 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1134-outer style-local-1403-c33-outer\">\n            <div data-colibri-id=\"1403-c33\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1134 style-local-1403-c33 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c34\" class=\"h-global-transition-all h-heading style-1135 style-local-1403-c34 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1135 style-local-1403-c34\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">5. Handling of complaints<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c35\" class=\"h-text h-text-component style-1136 style-local-1403-c35 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <ul>\n                      <li>If a complaint is received it is passed to the Managing Member.<\/li>\n                      <li>Complaint\u2019s register is updated, completed with as much information as possible.<\/li>\n                      <li>On receiving a complaint, the client is contacted via e-mail to confirm receipt of the complaint and obtain any further information (if required). A reference number is allocated from the Electronic Complaint Register.<\/li>\n                      <li>The complaint is investigated, and feedback given to client via e-mail.<\/li>\n                      <li>The client is informed via e-mail to give feedback on the progress of the complaint if not yet resolved.<\/li>\n                      <li>The complainant will be contacted to verify whether the complaint has been resolved and whether it\u2019s resolution should be made public and if so, the extent thereof.<\/li>\n                      <li>When it is verified the Complaints, register is updated to reflect closure.<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1137-outer style-local-1403-c36-outer\">\n            <div data-colibri-id=\"1403-c36\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1137 style-local-1403-c36 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1403-c37\" class=\"h-global-transition-all h-heading style-1138 style-local-1403-c37 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1138 style-local-1403-c37\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">6. Reporting and monitoring<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1403-c38\" class=\"h-text h-text-component style-1139 style-local-1403-c38 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any complaint however received shall be entered into the complaints register for tracking.<\/p>\n                    <p>&nbsp;Quality Manager shall maintain the records of complaints and appeals, and any subsequent actions taken. Quality manager shall monthly review the register to ensure that reasonable effort is made to expedite the resolution of\n                      all open cases within agreed timelines and shall also ensure that they verify that the action(s) taken are satisfactory.<\/p>\n                    <p>&nbsp;Decisions on complaints or appeals shall be recorded to provide a traceable resource for future complaints and appeal investigations and to ensure consistent decision-making and understanding of complaint or appeal trends. SAC&amp;C\n                      shall together with the client and complainant determine whether and to what extent the subject of the complaint and its resolution shall be made public, subject to confidentiality requirements.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-6bffd4ac elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bffd4ac\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3f1f038c\" data-id=\"3f1f038c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2131169c elementor-widget elementor-widget-eli-logo\" data-id=\"2131169c\" data-element_type=\"widget\" data-widget_type=\"eli-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"widget-eli eli-logo\" id=\"eli_556865180\">\r\n    <div class=\"eli_container\">\r\n                    <a href=\"https:\/\/sacnc.co.za\/\"  class=\"custom-logo-link\">\r\n                <img decoding=\"async\" src=\"https:\/\/sacnc.prodigitec.co.za\/wp-content\/uploads\/2024\/02\/logoW.png\" alt=\"South African Compliance &amp; Certification\">\r\n            <\/a>\r\n            <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6403751 elementor-widget elementor-widget-text-editor\" data-id=\"6403751\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 10pt; line-height: 125%;\">South African Compliance and Certification is a proudly South African\norganisation that provide compliance and certification services.<\/span><br><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d4855c elementor-list-item-link-inline elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"19d4855c\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/sacnc.co.za\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:27677502841\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+27 67 750 2841<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@sacnc.co.za\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@sacnc.co.za<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5913313e\" data-id=\"5913313e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7711a57b elementor-widget elementor-widget-heading\" data-id=\"7711a57b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Recent Clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1c595081\" data-id=\"1c595081\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5175754e elementor-widget elementor-widget-heading\" data-id=\"5175754e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies & Procedures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21a71cc0 elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"21a71cc0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1306\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Appeal Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1355\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Complaint  Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1431\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaint & Appeal Form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1434\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Process Flow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1386\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suspension & Withdrawal Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1403\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1413\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Management Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-795e05ce elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"795e05ce\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-48f64fc5\" data-id=\"48f64fc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7571fada elementor-widget elementor-widget-heading\" data-id=\"7571fada\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Copyright \u00a9 2024 South African Compliance & Certification<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2e571361\" data-id=\"2e571361\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d86202d elementor-widget elementor-widget-heading\" data-id=\"2d86202d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/www.prodigitec.co.za\" target=\"_blank\">Site by Prodigitec<\/a><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The organizational Impartiality Policy South African Compliance and Certification (SAC&amp;C) understand the impact and possible influence that can be exerted on it as the certification body or its personnel when carrying on its certification activities. The organization has taken a conscious decision to remain unbiased at all the times on their certification activities. This shall [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1403","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1403"}],"version-history":[{"count":12,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1403\/revisions"}],"predecessor-version":[{"id":1685,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1403\/revisions\/1685"}],"wp:attachment":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}