{"id":1355,"date":"2019-03-06T12:19:03","date_gmt":"2019-03-06T12:19:03","guid":{"rendered":"https:\/\/sacnc.prodigitec.co.za\/?page_id=1355"},"modified":"2024-02-13T17:47:09","modified_gmt":"2024-02-13T17:47:09","slug":"complaint","status":"publish","type":"page","link":"https:\/\/sacnc.co.za\/?page_id=1355","title":{"rendered":"Certification Complaint Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1355\" class=\"elementor elementor-1355\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d985674 e-con-full e-flex e-con e-parent\" data-id=\"1d985674\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;background_background&quot;:&quot;classic&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21c17b0e elementor-widget elementor-widget-text-editor\" data-id=\"21c17b0e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div data-colibri-id=\"1355-c1\" class=\"style-995 style-local-1355-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1355-c2\" id=\"about\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-996 style-local-1355-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1355-c3\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-997 style-local-1355-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-998-outer style-local-1355-c4-outer\">\n            <div data-colibri-id=\"1355-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-998 style-local-1355-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c5\" class=\"h-global-transition-all h-heading style-999 style-local-1355-c5 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-999 style-local-1355-c5\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">1. Background<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c6\" class=\"h-text h-text-component style-1000 style-local-1355-c6 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of Complaints while neutralizing tendencies that may prevent\n                      objectivity in the provision of certification activities to deliver certification outcomes that provide confidence.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1001-outer style-local-1355-c7-outer\">\n            <div data-colibri-id=\"1355-c7\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1001 style-local-1355-c7 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1355-c8\" id=\"about-2\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1002 style-local-1355-c8 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1355-c9\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1003 style-local-1355-c9 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1004-outer style-local-1355-c10-outer\">\n            <div data-colibri-id=\"1355-c10\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1004 style-local-1355-c10 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c11\" class=\"h-global-transition-all h-heading style-1005 style-local-1355-c11 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1005 style-local-1355-c11\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2. Scope and purpose<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c12\" class=\"h-text h-text-component style-1006 style-local-1355-c12 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>The procedure covers the mechanisms of handling of Appeals in the SAC&amp;C provision of certification services<\/p>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c13\" class=\"h-global-transition-all h-heading style-1007 style-local-1355-c13 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1007 style-local-1355-c13\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">2.1 Applicability<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c14\" class=\"h-text h-text-component style-1008 style-local-1355-c14 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>This procedure is applicable within the function and service of SAC&amp;C<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1009-outer style-local-1355-c15-outer\">\n            <div data-colibri-id=\"1355-c15\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1009 style-local-1355-c15 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c16\" class=\"h-global-transition-all h-heading style-1010 style-local-1355-c16 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1010 style-local-1355-c16\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3. Normative reference<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c17\" class=\"h-text h-text-component style-1011 style-local-1355-c17 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Parting using this document shall apply the most recent edition of the documents listed as follows:<\/p>\n                    <ul>\n                      <li>Applicable IAF Mandatory documents<\/li>\n                      <li>Applicable ISO standards<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c18\" class=\"h-global-transition-all h-heading style-1012 style-local-1355-c18 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1012 style-local-1355-c18\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.1 Abbreviations<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c19\" class=\"h-text h-text-component style-1013 style-local-1355-c19 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <ul>\n                      <li>SAC&amp;C: South African Compliance and Certification (PTY) LTD<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c20\" class=\"h-global-transition-all h-heading style-1014 style-local-1355-c20 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1014 style-local-1355-c20\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">3.2 Definitions<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c21\" class=\"h-text h-text-component style-1015 style-local-1355-c21 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>All the parties using this document shall refer to ISO 17021-1:2015 standard<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1355-c22\" id=\"about-6\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1016 style-local-1355-c22 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1355-c23\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1017 style-local-1355-c23 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1063-outer style-local-1355-c78-outer\">\n            <div data-colibri-id=\"1355-c78\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1063 style-local-1355-c78 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c25\" class=\"h-global-transition-all h-heading style-1019 style-local-1355-c25 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1019 style-local-1355-c25\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4. The complaints handling process<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c46\" class=\"h-global-transition-all h-heading style-1033 style-local-1355-c46 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1033 style-local-1355-c46\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.1 Complaints received by organization against certified clients<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c26\" class=\"h-text h-text-component style-1020 style-local-1355-c26 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any valid complaint received by certification body about a certified client shall be referred to the certified client in question as deemed appropriate. Unless they formally consent to disclosure, the complainant shall be actively\n                      protected from disclosure by organisation. The certification body may give the client an opportunity to investigates and ensure that appropriate corrections and corrective actions are undertaken to resolve the complaint raised against\n                      them using their internal complaint handling procedure.<\/p>\n                    <p>&nbsp;The organisation may also conduct short notice or unannounced surveillance audits to follow up an investigation of a complaint. In which case, the audit team selection shall be done impartially and shall provide the complainant\n                      with results\/report of the complaint resolution.<\/p>\n                    <p>&nbsp;The organisation shall provide the complainant with results\/report of the complaint resolution. Any complaints received directly by the certified client shall be handled as per according to the procedure. Should they fail to\n                      resolve the complaint, the complainant may appeal to the organisation for action. Should the client fail to address the complaint to the satisfaction of the organisation within the agreed time action shall take place. The certified\n                      company shall keep records of complaints made known to it and take appropriate action with respect to the complaints and any deficiencies found in products\/services.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1037-outer style-local-1355-c43-outer\">\n            <div data-colibri-id=\"1355-c43\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1037 style-local-1355-c43 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c77\" class=\"h-global-transition-all h-heading style-1048 style-local-1355-c77 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1048 style-local-1355-c77\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">4.2 Complaints from users of SAC&amp;C certification services<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c52\" class=\"h-text h-text-component style-1035 style-local-1355-c52 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any person or organization may complain to organization about the operation of the certification activities and the service provided. Complaints may be submitted verbally by telephone or walk-in complainants or in writing to SAC&amp;C\n                      by hand, post mail, or e-mail.<\/p>\n                    <p>&nbsp;Any complaint however received shall be entered into form complaint register for tracking.<\/p>\n                    <p>&nbsp;The Manager shall examine the complaint to verify and confirm whether it is valid and relates to SAC&amp;C certification activities before it is addressed.<\/p>\n                    <p>&nbsp;The valid complaint shall be forwarded to the respective division or other responsible party who shall investigate, gather, and verify the necessary information to validate the complaint and progress it to a decision. The level\n                      of investigation shall be commensurate with the seriousness, frequency of occurrence, and severity of the complaint to obtain all the relevant facts<\/p>\n                    <p>&nbsp;The results of the investigation and the corrective action taken, together with any supporting evidence shall be recorded and submitted for verification that the complaint has been satisfactorily addressed.<\/p>\n                    <p>&nbsp;If the investigation so made indicate necessity to carry out corrective actions, appropriate root cause analysis shall be conducted, and corrective action undertaken to prevent recurrence of the same problem as per procedure\n                      control of nonconformance procedure.<\/p>\n                    <p>&nbsp;All complaints shall be investigated within one month. Invalid complaints shall be fed back to the complainant with justification while complaints relating to other functions of SAC&amp;C shall be forwarded to the concerned departments.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"1355-c28\" id=\"about-3\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1022 style-local-1355-c28 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1355-c29\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-0 gutters-row-v-md-0 gutters-row-v-0 style-1023 style-local-1355-c29 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-0 gutters-col-v-md-0 gutters-col-v-0\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1024-outer style-local-1355-c30-outer\">\n            <div data-colibri-id=\"1355-c30\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1024 style-local-1355-c30 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c31\" class=\"h-global-transition-all h-heading style-1025 style-local-1355-c31 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1025 style-local-1355-c31\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">5. Handling of complaints<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c32\" class=\"h-text h-text-component style-1026 style-local-1355-c32 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <ul>\n                      <li>If a complaint is received it is passed to the Managing Member.<\/li>\n                      <li>Complaint\u2019s register is updated, completed with as much information as possible.<\/li>\n                      <li>On receiving a complaint, the client is contacted via e-mail to confirm receipt of the complaint and obtain any further information (if required). A reference number is allocated from the Electronic Complaint Register.<\/li>\n                      <li>The complaint is investigated, and feedback given to client via e-mail.<\/li>\n                      <li>The client is informed via e-mail to give feedback on the progress of the complaint if not yet resolved.<\/li>\n                      <li>The complainant will be contacted to verify whether the complaint has been resolved and whether it\u2019s resolution should be made public and if so, the extent thereof.<\/li>\n                      <li>When it is verified the Complaints, register is updated to reflect closure.<\/li>\n                    <\/ul>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1027-outer style-local-1355-c33-outer\">\n            <div data-colibri-id=\"1355-c33\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1027 style-local-1355-c33 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1355-c34\" class=\"h-global-transition-all h-heading style-1028 style-local-1355-c34 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1028 style-local-1355-c34\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">6. Reporting and monitoring<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1355-c35\" class=\"h-text h-text-component style-1029 style-local-1355-c35 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Any complaint however received shall be entered into the complaints register for tracking.<\/p>\n                    <p>&nbsp;Quality Manager shall maintain the records of complaints and appeals, and any subsequent actions taken. Quality manager shall monthly review the register to ensure that reasonable effort is made to expedite the resolution of\n                      all open cases within agreed timelines and shall also ensure that they verify that the action(s) taken are satisfactory.<\/p>\n                    <p>&nbsp;Decisions on complaints or appeals shall be recorded to provide a traceable resource for future complaints and appeal investigations and to ensure consistent decision-making and understanding of complaint or appeal trends. SAC&amp;C\n                      shall together with the client and complainant determine whether and to what extent the subject of the complaint and its resolution shall be made public, subject to confidentiality requirements.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-299885c2 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"299885c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-480a1e65\" data-id=\"480a1e65\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71dd7a95 elementor-widget elementor-widget-eli-logo\" data-id=\"71dd7a95\" data-element_type=\"widget\" data-widget_type=\"eli-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"widget-eli eli-logo\" id=\"eli_1910340245\">\r\n    <div class=\"eli_container\">\r\n                    <a href=\"https:\/\/sacnc.co.za\/\"  class=\"custom-logo-link\">\r\n                <img decoding=\"async\" src=\"https:\/\/sacnc.prodigitec.co.za\/wp-content\/uploads\/2024\/02\/logoW.png\" alt=\"South African Compliance &amp; Certification\">\r\n            <\/a>\r\n            <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9fe43c elementor-widget elementor-widget-text-editor\" data-id=\"6a9fe43c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 10pt; line-height: 125%;\">South African Compliance and Certification is a proudly South African\norganisation that provide compliance and certification services.<\/span><br><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254ddc56 elementor-list-item-link-inline elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"254ddc56\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/sacnc.co.za\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:27677502841\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+27 67 750 2841<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@sacnc.co.za\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">info@sacnc.co.za<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-22864659\" data-id=\"22864659\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3948ec7d elementor-widget elementor-widget-heading\" data-id=\"3948ec7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Recent Clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e489078\" data-id=\"e489078\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69d80682 elementor-widget elementor-widget-heading\" data-id=\"69d80682\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Policies & Procedures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15449460 elementor-mobile-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15449460\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1306\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Appeal Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1355\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Complaint  Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1431\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaint & Appeal Form<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1434\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Certification Process Flow<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1386\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Suspension & Withdrawal Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1403\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/sacnc.co.za\/?page_id=1413\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Impartiality Management Procedure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<footer class=\"elementor-section elementor-top-section elementor-element elementor-element-77adce85 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77adce85\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-237292be\" data-id=\"237292be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ed6fa0c elementor-widget elementor-widget-heading\" data-id=\"4ed6fa0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Copyright \u00a9 2024 South African Compliance & Certification<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-11df33ec\" data-id=\"11df33ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-621dcf75 elementor-widget elementor-widget-heading\" data-id=\"621dcf75\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/www.prodigitec.co.za\" target=\"_blank\">Site by Prodigitec<\/a><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Background The purpose of this procedure is to define the mechanisms in place to ensure that South African Compliance and Certification (SAC&amp;C) manages pressures and risks to handling of Complaints while neutralizing tendencies that may prevent objectivity in the provision of certification activities to deliver certification outcomes that provide confidence. 2. Scope and purpose [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1355","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1355"}],"version-history":[{"count":15,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1355\/revisions"}],"predecessor-version":[{"id":1667,"href":"https:\/\/sacnc.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1355\/revisions\/1667"}],"wp:attachment":[{"href":"https:\/\/sacnc.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}